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TASKR ABIIT CAREERS OFFLINE

Must be self-directed and organized with a high degree of personal accountability.

Must be extremely detail oriented: nothing slips past your eagle eyes.

Strong instructional design skills for in-person, e-learning and blended learning.

Strong acumen for efficient learning and content design.

Experience developing materials and training modules focusing on dynamic training techniques.

Previous experience working with customer service or product teams, preferably in the tech industry.

2+ years of content and/or instructional design experience for online audiences.

2+ years of experience in operations and/or customer service.

Ability to assist with remote classroom trainings on occasion with our training team and engage with teammates through facilitation of content and training materials.

Be a stickler and defender of proper grammar to maintain consistency when editing content across channels.

Determine needs that will drive TaskRabbit support to be consistently exceeding customer expectations.

Provide data-driven suggestions that could turn into product and policy improvement projects.

Assess gaps in current curriculum to evolve and improve training programs for existing and new products and programs in addition to updating and maintaining the training manual, materials, and knowledge base.

Deliver reports and insights highlighting content performance.

Own creation, edits, and translations of Support Center articles.

Consult with cross-functional teams on all site and policy changes, managing expectations and timelines for content creation.

Ability to write clear, direct, friendly, empathetic, and easily digestible content.

Design & create curriculum for team onboarding, new product launches, policy updates and new/updated tools.

Create content in line with TaskRabbit brand, tone, and voice guidelines and adapt current catalog to meet shifting needs of product and audiences.

Stay informed of all site and policy changes as they occur and be able to articulate them accurately.

TASKR ABIIT CAREERS OFFLINE

Understand the entire online and offline TaskRabbit experience.Join us in creating a better everyday life for everyday people. In addition to the main responsibilities, you may at times have the opportunity to assist with remote classroom trainings with our training team and engage with teammates through facilitation of content and training materials. You will use analytics to identify information gaps in our knowledge bases and create clear metrics to measure the health of the site and usefulness of the support content. Your writing should be empathetic, clear, digestible, and easily consumed by a global audience.Īs we continue to expand globally, you will also facilitate the content translation process of Support Center articles and training material-working with third-party vendors and internal localization managers to launch new countries and keep the content up to date across countries as new features are released. You will be responsible for staying up to date on product or policy changes and translating those into Support Center articles to be published on .co and training material for our Customer Support Agents. This is a cross-functional position within the company that acts as the “glue” to encourage communication sharing between product, marketing, community, trust and safety, and customer service. Will design and develop content and training materials to develop exceptional operational experiences for our teammates and customers.Īs the Training Content Specialist in the Business Operation organization, you will create and manage knowledge base articles and other support-related content that help communicate policy, process, and product features to our Clients, Taskers, and internal Customer Support Agents. Under the supervision of the Training and Development Manager, the Training Content Specialist DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020.DataBird journal’s “Best Places” Best Companies for Diversity, #1 20.Including Over Best Companies SF, Best Mid-Sized Companies, Austin 5 time Best Places to work 2022 by Builtin.TaskRabbit is a remote-first company with employees distributed across the USA!.We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.Ĭommunications will always be conducted by domain names. TaskRabbit will never use text or chat applications to conduct interviews.